Privacy Policy

Privacy Policy

This privacy policy sets out how OTHALA uses and protects any information that you give to OTHALA  when you use this website or provide details via email, via the phone or in person including on an assessment form or contract. OTHALA takes the privacy of your information very seriously and is committed to using your data only for the intended purposes and protecting the privacy of your data at all times.


Data OTHALA  may collect

Your name, your contact details, your GP contact details, relevant medical information, your mental health history, your current issues and reasons for requesting counselling at this time.


OTHALA will collect your data in a number of ways

for example when you contact OTHALA through the website, by telephone, post, email or through any other means and when you receive OTHALA’s services.


What OTHALA does with this information

OTHALA  requires this data in order to assess your needs and offer you the appropriate services. Under no circumstance will OTHALA use or share your data for any other purpose than to prepare for, provide or reflect upon a service for you. OTHALA is committed to ongoing assessment and improvement of all its services and your feedback is always welcome.


How long will OTHALA keep your records?

OTHALA will retain your records for a period of 6 years after our business relationship has ended as is considered good practice for various reasons including tax purposes.


OTHALA may use your information to pursue legitimate interests in a way which would reasonably be expected as part of running a business and supplying services. This will be done in a way that does not materially impact your rights, interests or freedom.


Keeping data secure

OTHALA is committed to keeping your data safe through implementing technical and organisational measures including the use of secure passwords and secure data servers. If you suspect any misuse or loss or unauthorised access to your data, please contact OTHALA immediately via this email address:


Controlling your personal data

You may request the details OTHALA is holding about you or correct any details you believe to be incorrect by contacting this email address:


Complaining about the use of your personal data

If you wish to complain about the use of your personal data by OTHALA please contact via this email address: and OTHALA will investigate the matter on your behalf. If you are still unhappy with the way your personal data is being handled you may complain to the Information Commissioner’s Office (ICO) here


This policy was last updated on 2nd October 2018